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Articles, Experience Design, Featured Articles, Social Change
When the Spaceship One took off the runway to begin its 24 minutes of free flight duration into Earth’s orbit, many people didn’t believe the commercial flight would become a reality. The success of the Virgin Galactic in pushing the boundaries forward, promises a bright future for commercial space...
Art and Culture, Articles, Entertainment, Experience Design, Service Design
PART 3 of 4 Months after eating at El Bulli my thoughts and perspectives on the meal are still changing: Certain taste memories are extremely vivid and seem to get stronger, others are bizarrely still changing. It has also been fascinating to compare and contrast my experience there with other innovative...
Articles, Business Models, Experience Design, Featured Articles, Social Media, Strategic Foresight, Strategic Innovation, Uncategorized, Web
So, Facebook is evolving. With emphasis on at least 3 core web services – search, chat and the upcoming email – Facebook is getting more serious about functions that Google, among others, are doing well at providing. It makes sense. So here are some quick thoughts on what 400 million users...
Experience Design, Featured Articles, Industrial Design, Mobile Design, Technology
Industry (aerospace, telecom, defense, automotive, consumer electronics, etc.) has developed a growing interest in Human-Computer Interaction. They see it as being powerful with numerous features but that does not ensure a product will be successful at all without having a clear usage understanding by...
Articles, Experience Design, Featured Articles, Service Design
A lot of emphasis gets put on how terrible airlines treat their customers. But lets be honest, the experience delivered by the airports we visit has a large role in our travel experience. And anyone who has ever fought the escalators during rush hour in o’Hare, had their plane take off five hours...
Experience Design, Explorations, Featured Explorations, Service Design
Recently I’ve been having some problems with my cell phone, but who hasn’t, right? Whenever I send out a text message, my friends receive 4 or 5 duplicates of that same message. After getting multiple complains from many people and becoming hesitant when sending out any sort of text, I was finally...
Experience Design, Explorations, Featured Explorations, Industrial Design
There is something profoundly valuable about the ability to offer someone a seat when there are none available.
Experience Design, Industrial Design, Technology
A show stopper at the Royal College of Art’s graduate show is… a plug? A student has tackled a design problem that has been ignored for decades – how to change the fist-sized plugs used in electronics in the UK. What’s amazing about this is how a major annoyance has been ignored...
Experience Design, Service Design, Strategic Innovation, Technology, Web
Just watching this vid already, I’m ready to buy into this software. The system itself looks great, and I’d love to use it. How do you see the future of multitouch heading? Something more along these lines? I’ve personally found touch desktop all-in-ones to be somewhat pointless, and...
Art and Culture, Articles, Experience Design, Technology, Web
Ubicomp, (or ubiquitous computing) is a term that describes how computing devices will become invisible to the user as they gradually find a use and a home in all objects. For anyone who works in the technology space, the idea of ubicomp is incredible, inevitable, and the next evolutionary step for society....
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Designing a decent airport experience is not rocket science. Good airport experiences could go a long way towards helping an industry notorious for experience breakdowns.